Happy Sunday!
We’ve migrated our Mattermost to a new server and done an upgrade. You can reach it at mattermost.europeanpirates.eu - the old domain (mattermost.european-pirateparty.eu) has a redirect in place.
The desktop app of Mattermost now works correctly. It may be necessary for you to re-login on mobile.
Best,
David
Hi @davidc thanks! Are you sure SMTP is working? I cannot get verification email.
Yes, I tested it and it worked out for me. The email should come from mattermost@europeanpirates.eu
Did you maybe check your spam folder? Maybe try clicking the “re-send” button?
I also just checked the logs and I don’t have any errors with email sending from after the migration today.
I’ve already tried many times: no spam, no junk, nothing.
Hm. I see several other emails outgoing that are working in the logs.
Yours however isn’t in there - neither with a “success”, nor an error. It doesn’t show up in the logs at all. (The only thing I see is one incorrect login attempt with a password error)
Are you using the correct email address? Its one on the ciofini.org domain.
Yes, I am. (It’s curious that you see my wrong email attempt and not my good one).
I also tried from mobile app, desktop app, several browsers.
Same result.
Replying in DMs 
Yes, I think it’s better…
So for those who have the same problem, click on “Resend email” on the email verification page.
That email arrives. Problem solved, kudos to David.
I just noted that in my mattermost App on my Android phone I had to add the new server name and then log in there, as the old address just came up as unreachable. So it seems the redirect don’t work in that scenario.
So if anyone else have problem connecting through their app changing the address to the new one seems to be the solution.
I’m under the same scenario, using gmail with own domain redirected. From observation I cannot see any email passing.
I must ask, @davidc , if this is due to my email having a + sign on it, like stefan.cristian+eupp@rogentos.ro in the case of login on the mattermost.
Did you press the “resend email” button like Solibo mentioned?
The reason you are getting this in the first place is that - upon account creation - you did not confirm the email address. So just trying to login right now isn’t enough you need to either find that old email from whenever you signed up or you just press the “resend email” button.
From a quick look, I can’t see anything specific in the logs for that email address.
Apparently the case is different. I have previously pressed the resend email, it confirmed it send the email first time, I checked and didn’t get it. Then after I pressed resend email a second time, it worked.